Meta suspended, disabled, restricted or denied your appeal?
We review the decision, organize the challenge, gather evidence and structure escalation when automated channels fail.
Challenge the lockout → meta challenges + takeover recovery • brazilDid Meta block your account?
Did Meta block your account?
Or did someone take control?
Suspensions, disablements, restrictions and denied Meta appeals are our primary focus. We are also specialists in hacked, taken-over and compromised accounts. Conta de Volta organizes the case, evidence, official recovery path and escalation when automated channels fail.
✓ We never ask for your password✓ Lockouts + takeovers✓ Creators & professionals
Hacked account or someone else took control?
Changed email/phone, lost 2FA, unauthorized posts or an attacker in control: we organize recovery and ownership evidence.
Recover my account →Two kinds of digital crisis
Blocked by the platform or taken over by someone: we work the case.
Most of our work challenges Meta suspensions, disablements and restrictions. A major part also involves hacked-account recovery. They are different problems — and they require different routes.
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Suspended or disabled by Meta
We review the notice, stated reason, available appeals and evidence that can strengthen your challenge.
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Appeal denied or unanswered
When automated review fails, we organize case history, protocols and the next applicable administrative route.
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Access blocked or restricted
Checkpoints, limitations and other platform decisions preventing normal operation.
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Hacked / taken-over account
Active attacker, changed recovery details, unauthorized posts or lost control.
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Email, phone or 2FA changed
We map account history and ownership signals to rebuild the recovery path.
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Creator / professional / business
Whether Meta blocked it or an attacker took it, audience, revenue, contracts, reputation and fraud risk become part of the case.
Creators & InfluencersI have a professional account →
Your profile isn't “just an account.” It's your audience, reputation and often your income.
If Meta removes your access or an attacker takes control, commercial damage can start in minutes. Professional accounts receive priority handling because campaigns, contracts, followers and customers do not pause.
✓Challenges for Meta suspensions, disablements and restrictions.
✓Recovery for hacked, taken-over or credential-changed accounts.
✓Ownership, commercial activity, audience and impact evidence organized.
✓Fraud, impersonation and reputation risk documented when an attacker is involved.
Process
Two kinds of crisis. One case method.
First we identify whether you are facing a Meta enforcement decision or an account takeover. Then we use the matching official route, document each attempt and escalate when an applicable path exists.
Classify
Meta suspension/lockout or third-party takeover? That determines the route.
Challenge or recover
We organize facts and evidence for the platform appeal or the takeover recovery flow.
Escalate
If the issue remains unresolved, we structure Consumidor.gov.br and Procon steps when applicable.
Document
You finish with history, evidence and protocols organized for the next step.
Plans
Meta lockout or account takeover: choose the level of casework you need.
The R$399.99 entry plan covers both personal Meta challenges and hacked-account recovery where a direct route remains. Administrative escalation applies when the platform does not resolve the issue. Professional accounts receive separate priority handling.
R$ 399,99
For personal cases where a direct appeal or recovery route is still available.
- Diagnosis: Meta decision or takeover
- Challenge / recovery plan
- Evidence organization
- Official channel guidance
- Case follow-up
R$ 699,99
When Meta does not reverse the lockout, ignores the appeal or fails to resolve recovery after a takeover.
- Everything in the entry plan
- Chronological case dossier
- Consumidor.gov.br preparation
- Response follow-up
- Procon preparation when applicable
R$ 1.499,99 +
For influencers, creators, businesses and revenue-producing or public-facing accounts — blocked or hacked.
- Priority handling
- Commercial impact mapping
- Ownership/activity evidence
- Fraud/impersonation documentation
- Advanced escalation dossier
Important: additional services and complex business cases may vary by scope. Final recovery depends on platform decisions and systems; no account is promised or guaranteed to be recoverable.
If administrative recovery still fails
Your case does not end when the form does.
If our recovery and administrative escalation routes do not produce the outcome you want, we hand you an organized case file for the next step — without pretending to be a law firm.
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Case file ready
You receive the timeline, protocols, evidence and case documents organized for an independent legal evaluation.
OAB
Independent attorney
Customers on any of our plans may, if administrative recovery does not resolve the case, request a referral to an independent attorney properly registered with the Brazilian Bar Association (OAB) to evaluate possible legal measures.
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Separate engagement
Conta de Volta does not provide legal services. Legal strategy, engagement, eligibility for any preferential condition, and attorney fees are determined exclusively between you and the attorney.
Transparency: you are always free to take your case file to any attorney you choose. The referral is an optional benefit available to customers on any of our plans and does not affect the attorney's professional independence.
Never send us your password.
Conta de Volta does not need your Facebook, Instagram or gov.br password, 2FA code or recovery code to review your case. If a step requires personal authentication, you authenticate directly with that service.
We are not Meta.
We are an independent digital recovery assistance service. We are not affiliated with, authorized, sponsored or endorsed by Meta, Facebook or Instagram and we do not have “internal access” to those platforms.
FAQ
Questions you should ask before trusting anyone with your account.
Do you guarantee my account will be recovered?
No. Nobody serious can guarantee a decision controlled by the platform. Our job is to handle the case correctly, document it, follow it and escalate when a valid path exists.
My account was hacked. Do you handle that too?
Yes. Hacked-account recovery is an important part of our service. We handle changed email/phone, lost 2FA, active attackers, unauthorized posts and loss of control using official recovery routes and ownership evidence.
Do you ask for my password?
Never. We also do not ask for 2FA codes, recovery codes or gov.br passwords.
Do you work with influencers?
Yes. It is one of our primary specialties. Professional accounts receive analysis of commercial impact, audience, contracts, impersonation risk and appropriate priority.
Do you handle Consumidor.gov.br and Procon complaints?
In the escalation plan, we prepare the complaint, evidence package and administrative route. Exact filing or representation depends on the channel, state and applicable rules; you never give us your gov.br password.
Do you sue Facebook or Instagram for me?
Conta de Volta is not a law firm and does not sell court representation. When administrative recovery fails, we organize the factual evidence dossier. You can take it to any attorney you choose or, as a customer on any of our plans, request a referral to an independent attorney properly registered with the OAB. Legal engagement and attorney fees are handled directly with that professional.
Are you Facebook/Instagram or an official Meta partner?
No. We are an independent company specializing in digital account recovery assistance.
Open your case
The sooner you organize evidence, the better.
Tell us what happened. Do not send passwords, 2FA codes, sensitive documents or recovery codes through this form.
Direct contact:
[email protected]The V1 form opens your email app with a structured case summary. No form data is stored on this website.